
Hey utility companies! Yup, I'm talkin' to you Verizon, Comcast, Weltman and the rest. You think you've got game? How about proving it. When you set up a service call determine a one hour window in which you will arrive. For each minute you're late the price for the call goes down by 1%. This means that if you're 60 minutes late, your customer gets 60% off the bill. After 100 minutes, there is no charge for the service.If you create and stand by a policy like this, your customers will become loyal customers, and your COMPETITOR'S customers will become YOUR customers.
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